At Luna Home, we strive to ensure our products meet high standards of quality. Please review our return and warranty policies below.
1. 2-Year Warranty
We offer a 2-year warranty on all our products. This warranty covers defects in materials and workmanship under normal use. If you experience any issues with the quality of the product within this period, please contact us for repair, replacement, or support.
2. Return Policy
14-Day Return Window: You may return an item within 14 days of delivery for a full refund, provided the item is unused, in its original condition, and includes all packaging.
No Refund for Damaged Packaging: Returns will not be accepted if the original packaging is damaged or broken. Please ensure that you inspect your product carefully upon delivery.
No Policy for Missing Items After Delivery: We advise you to check the contents of your delivery immediately upon receipt. Luna Home cannot be held responsible for any missing items once delivery has been accepted.
3. Refunds (if applicable)
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within a specified period.
4. Exchanges (if applicable)
If you received a defective or damaged item and it falls under our 2-year warranty, please contact us on instagram to arrange an exchange or replacement.
5. Shipping for Returns
You are responsible for the cost of return shipping. We recommend using a trackable shipping service, as Luna Home is not liable for items lost during return shipping.
